Future Phases

We set a foundation for TDA Connect’s content style in SPI Phase 2. Here are some ideas and deliverables that were out of scope for this phase.

Here are some content issues that need to be revisited.

Sign-up and Onboarding Copy User testing indicated that the first screen with the sign-up code is confusing and too long. Users wanted to skip email verification or were confused by the flow. The onboarding tutorial was too long and users would naturally skip it. View user research insights
Code of Conducts The TDA Connect Code of Conduct and the Group Code of Conduct template should be vetted by the client and user tested to see how it resonates with users.

Guidelines for Future Audits

Clearly define users and check content to see if it’s:

Readable: is the content easy to read and scan?
- Use British English at 7th-9th grade reading level
- Have a clear, organized, and consistent hierarchy and descriptive headings
- Make use of images and icons
- Review Word Usage, make user words are used appropriately
Accessible: is the content accessible? Does it meet or exceed WCAG 2.0 guidelines? Accessibility Resources
Relevant: is the content relevant to the intended audience?
Accurate: is the information accurate (especially if it’s old)?
Findable: could users easily find the information when they needed it?
- Have a clear, organized, and consistent hierarchy and descriptive headings
Brand strategy: does the content feel “on brand”? Is the voice right? Voice and Tone