Completed 2nd round of usability testing

• 4 participants for moderated tests, 17 participants for unmoderated tests (if I’m interpreting Figjam board correctly)
• Tested 4 tasks:
  • Create written post
  • Send a message to a mentor and book a time with the mentor
  • Check your calendar
  • Find a live session
• Insights social media:
  • Clear [clarify?] purpose for TST because people use different platforms for different reasons — define if this is a social media platform or learning
  • Keeping in touch and networking are important features for majority of users
  • Research what type of content users would like to see after establishing purpose of TST
• Insights mentorship:
  • Industry professionals
  • Mentors is different for everyone
  • What type of mentorship should be available for TST?
  • What should we call this service/what are the expectation?
  • What is the vetting process for mentors?
  • Expects regular communication with multiple ways to communicate
  • Would like meetings/phone conversation — not just messaging
  • Wants to get feedback/learn from their mentors
  • Expects mentors to have experience
  • Expects support documents/information about mentor experience
  • Expects mentors to be available
• Insights visual design:
  • Overall, a clean design
  • Navigation was simple for people — just work on messaging
  • Likes messaging layout
• Insights moderation:
  • What would be the options for moderation?
  • Posts getting too political
• Insights calendar:
  • Add a feature to see everyone’s availability
  • Liked the instant message/calendar integration (some found this hard)
  • Confusion on calendar colors — clearly define
  • Liked the feature of being able to book times
  • Consider integrating other calendars in the app or send information to other calendars (I’m assuming to Google calendar, iCal, Outlook)
• Insights profile page
  • Test with more TST users that aren’t on social media
  • How can we have discussion in a healthy manner on the platform?
  • Likes the tag feature — but confused about colors — needs clarity
  • Likes that you can access saved posts
  • Questions about followers? Would like suggested friends/connections. Revisit friends in the app
  • How can we add comments/discussion
• Insights “normal” (conventions) social media functionality
  • Do people want to have videos? If so — in what context?
  • What types of content can be shared? How can that be implemented?
  • How do people stay connected with people they want to interact with? (followers vs. friends) (AB testing?)
• Insights confused:
  • There was some confusion on horizontal scroll
  • There was some issues with prototype timing
  • Make overlay larger where you can have more people and scroll
  • Revisit the send a message flow — there was some confusion
• Insights home feed
  • There was some confusion on scrolling
  • The interaction to get from room to room needs to be worked on
  • Needs testing for labels (AB Testing?)
• Insights posting
  • People want to get their opinions
  • People want more meaningful content — not self-centered content
  • Would like visibility
  • Needs to revisit the flow to examine the differences between posting text/posting photos (users felt like it varied between the two)
  • Likes the preview feature
  • Do further iteration/research on the calendar feature in the post
  • Review general flow
• Insights live sessions
  • Layout is generally working — people are able to find things easily
  • Likes the amount of details on the page
  • People were expecting a video feature
  • Likes the idea of live sessions
  • Make it clear what sessions are — maybe have a workshop on messaging
  • Unsure how the sessions would be structured
  • Unsure of how long the sessions would be
  • Would like a chat feature/ask a question feature
  • Would like to connect with attendees/speakers
• Insight: May need to look into the floating action button for creating a post — maybe add a create label?