Class Schedule of Topics

Week Number Dates Lecture Topics Reading Working Session Topics Homework Assignment
2 Sep 7 Understanding the System Today Build Better Products Chapter 2 1. Documenting the Current State of the System Homework 2
3 Sep 14 Designing the Future System Build Better Products Chapter 3 and 4 1. Defining Customer Experience Strategy
  1. Storyboarding | Homework 2 | | 4 | Sep 21 | All Working Sessions All Week! | Build Better Products Chapter 9, 10, 11 | 1. Future Customer Experience Maps
  2. Future Storyboards | Homework 3 | | 5 | Sep 28 | Implementing the Future System | Build Better Products Chapters 5, 6, 7 | 1. Presenting the changes
  3. Measuring Changes In the System | Homework 3 |

Class Dates

Week 1 - Dates

  1. LECTURE TO BE REVIEWED ASYNCHRONOUSLY
  2. 1 HR - Tuesday Sept 8 - Working Session @ 10a PST / 1p EDT / 6p UTC
  3. 1 HR - Wednesday Sept 9 - Working Session @ 4p PST / 7p EDT / 12a UTC
  4. 2 HRS - Saturday Sept 12 - Working Session @ 10a PST / 1p EDT / 6p UTC

Week 2 - Dates

  1. LECTURE TO BE REVIEWED ASYNCHRONOUSLY
  2. 1 HR - Tuesday Sept 15 - Working Session @ 10a PST / 1p EDT / 6p UTC
  3. 1 HR - Wednesday Sept 16 - Working Session @ 4p PST / 7p EDT / 12a UTC
  4. 2 HRS - Saturday Sept 19 - Working Session @ 10a PST / 1p EDT / 6p UTC

Week 3 - Dates

  1. LECTURE TO BE REVIEWED ASYNCHRONOUSLY
  2. 1 HR - Tuesday Sept 22 - Working Session @ 10a PST / 1p EDT / 6p UTC
  3. 1 HR - Wednesday Sept 23 - Working Session @ 4p PST / 7p EDT / 12a UTC
  4. 2 HRS - Saturday Sept 26 - Working Session @ 10a PST / 1p EDT / 6p UTC

Week 4 - Dates

  1. LECTURE TO BE REVIEWED ASYNCHRONOUSLY