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Table of Contents

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Research Objectives

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This research will address the following objectives as they pertain to Participants:

• Learn about the makeup of reentry partner organizations and the backgrounds of justice-impacted individuals
• Discover our target users’ current process for finding financial reentry services and identify barriers to accessing those services.
• Understand people’s motivations and needs when arriving at the finEQUITY website.
• Learn about people's specific pain points and frustrations with the finEQUITY website and how they would improve it.

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The Set Up

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Sprint 1

In the past, finEQUITY has worked with UX researchers to better understand usability challenges related to finEQUITY’s Prison to Prosperity app/portal. The Tech Fleet UXR team has access to 5 of these interviews focused on the portal. Interviews are about 30 minutes long and focus on the experiences of finEQUITY Participants.

To analyze these interviews, UXR team members will pull relevant quotes onto stickies in the UXR Figjam board. Team members will use affinity diagramming to identify common themes and pain points in the user experience.

Although the interviews are focused on Participants who participated in the Prison to Prosperity program which is not within our scope, the interviews can still offer valuable insights into the goals, attitudes, and challenges of Participants using finEQUITY services.

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Findings and Recommendations

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Click on a Finding to view quotes related to that topic.

Findings and Recommendations

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ℹ️Resources

• Past User Interviews
• UXR Figjam </aside>