Background/Processes

• Walk us through the ultimate sort of process for setting up mentorship (What would be the ideal scenario and how much does Sean’s Legacy’s leadership/members want to be involved?)
  • In addition, can you walk us through the core values that differs between parent and professional mentorship?
• What are some current obstacles that we may encounter that Sean’s Legacy has face thus far?
• Can you give us a bit of the origin of Sean’s Legacy?

Research Questions:

• “We would love to incorporate a hyperlink to career LBGTQIA+ mentorship program”
  • What else would you like to see besides the hyperlink? How will the mentors/mentee relationships be connected?
  • There will be different user journeys for the mentor and mentee. Are we approaching this from a mentor or mentee perspective? Which mentorship program (family/professional) will we focus on first?
  • What kind of digital features will the mentorship program are you expecting? If video calls, will there be a way to have an inquiry form or a way to set up appointments?
  • What does the review process look like? What are some criteria you search for in a good mentor? (Professional or Family)
    • What fields will be required in the mentor and mentee profile?
• “Better donation feature”
  • What does “better” mean to you? What are you hoping to improve? What do you want to implement?
• “Login feature to have users access training content & receive certifications and badges”
  • Is the training content intended for mentors and mentees?
  • Do users have profiles? Will these badges appear in their profiles?
• How should we build off the existing research? What are you hoping/expecting to see
  • What metrics are you hoping to see?
  • Metrics: how can we measure research data moving forward? do we want a list of attitudes/behaviors? personas? are we looking for usability errors, ratings, effort score?
• Can you provide any level of site analytics data (i.e pageviews, etc) of the current website?

Communication

• How often would you like to be kept in the loop? (Weekly, Biweekly, etc?)
• Who else from Sean’s Legacy should we include in terms of communication?

General Project Questions:

• Which goal do we focus on first? How should we define our project scope? (← not sure if this Q is meant more for project lead, product, or stakeholder)
  • Research and design portion, varies state to state, competitive analysis on other successful projects. - professional mentorship first
• What are the next steps in terms of rollout after this project is concluded? (Dev handoff? etc)