Product Vision

Sean's Legacy, now Thrive Out Loud, is committed to creating an online mentorship platform, connecting LGBTQ+ young adults aged 18+ with professional mentors. Our vision is to foster academic and career development, promote understanding of cultural workplace norms, and provide a safe space for advice and affirmation. Through this platform, we aim to instill a sense of belonging and hope, working towards the prevention of suicide ideation among LGBTQ+ individuals.

North Start Metric

“Your north star metric must be derived from a true understanding of what action provides realized value to the customer.”

1. It measures the moment that a customer finds value from your product
2. It represents the core of your current product strategy
3. A leading (not lagging) indicator of a future business outcome that your company cares about.

Thrive Out Loud North Star Metrics: Long term Positive mentor and mentee matches

Out Scope - (Filet Mignon): -Messaging (ability for mentors and mentees to message without email or SMS -Onboard Scheduling (mentors and mentees finding time to meet) -Reviews and Feedback -Resources for Mentors: Mentor Resource Handbook; other educational materials -Resources for mentees: career info, blogs, articles, etc…) -Share or recommend a mentor -Mentor Onboarding Kit -Gamification (awards or badges to display levels of interaction)  -Profile Status -Group sessions -Descriptive Error States -Video conferencing (how mentors and mentees connect) -Help & FAQ -Reporting a user -Only limits people within the United States at this moment | Completed | | Project Milestones | - Vision & Mission

• Product Case Study
• UX Case Study | Completed | | Key Deliverables | Product
• Product Backlog User Stories
• Minimum Viable Product (MVP)
• Problem Statements & Epics Research
• Heuristic evaluation
• Defined User Personas
• Data Collection for User Interviews and Surveys Design:
• Design Systems
• Low, mid-fi mobile (”no tablet”) designs for onboarding, sign-in, 2FA
• High-fidelity Desktop and Mobile Content:
• Style Guidelines
• Information Architecture Dev:
• GitHub Repository
• Implementation of Design and Content files
• Vercel | Completed | | Risk | - Unforeseen events; potential changes in the new scope
• Technological Infrastructure
• Project timing & using resources outside of TechFleet
• Misalignment among teams due to scope creeping
• Security & confidentiality: data compromise | Completed | | Budget | Volunteer efforts utilizing Tech Fleet tools as free resources; $0 | Completed | | Stakeholders | External: SL Internal Team, Mentors and mentees of LGBTQIA+ from ages 18+ Internal: ‣ | Completed |

• Establishing JIRA working cycle
• Setting up project scope** | - sprint goals
• feature problem statements and success metrics | - setting up the database
• error messages for 2FA
• Spike: Data privacy on firebase | - Heuristics evaluation
• Identity labels | - Audit existing mentor/mentee flows
• Revising user flows

| - Audit existing mentor/mentee flows

• provide key takeaways | March 7, 2024 | Dev: P: 7, C: 4
  Research: 22 Design: 30 Writing: 18 | | 2 | **- Design mentee or mentor questionnaire
• Basic testing to see if we can store high level mentor/mentee data
• Start researching mentee profile** | - user story refinement
• backlog grooming
• file design and content prepared for development | - Documentation on data privacy
• Implementing the autogeneration IDs for Mentor and Mentee table
• Database tables for mentors and mentees questionnaire | - Develop a interview questions to understand and user personas
• drafting recruiting efforts for interviews | - Develop design system
• low to mid-fi mobile designs of Mentor & Mentee Onboarding and Sign In/On flows, 2FA
• Hi-fi designs for onboarding for 2FA on desktop. | - Building user flow for Mentor & Mentee.
• Landing page for Thrive Out Loud.
• Sign-in & 2FA for error messages.
• Matching requirements for Mentor & Mentee POV onboarding.

| March 21, 2024 | Dev: P: 6 C: 14 Research: 34 Design: 105 Writing: 40 | | 3 | **- Implement mentee/mentor questionnaire **- Design profile pages and results page for mentor matches

• Validate our onboarding** | - user story refinement (cont’)
• backlog grooming (cont’)
• Marketing Analysis
• Epics & MVP
• Create effort scoring map | - finish implementing onboarding questionnaire for mentors and mentees
• start implementing changes to the styling and content of the onboarding journey
• start saving mentee's data to the database when they sign up | - Create Interview Guide
• User persona
• User recruitment
• Data collection from research participants
• Determine user testing platform | Internal Tool Goals
• Desktop: Input Figma Folder for Dev team to access designs
• Design System Solutions: reusable components, media, footer, top nav bar/header

Desktop Goals

• High fidelity designs for Onboarding Sign up flow: Dashboard, Landing pages, 2 FA, onboarding match questions

Mobile Goals - High fidelity designs for Onboarding Sign up flow: Dashboard, Landing pages, Sign up/Log in + 2FA, match questions | - Edit dashboard and profile pages

• Edit Browse/Search
• Information Architecture/Site Mapping
• Update current content style guide | April 4th, 2024 | Dev: 31 Research: 53 Design: 87 Writing: 47 | | 4 | **- Implement basic matching logic and profiles **- Each team builds out their artifacts
• Validate our MVP journey for mentees/mentors** | - User story refinement (cont’)
• Backlog grooming (cont’)
• Product Case study
• User Journey Mapping | - Mentor/Mentee Implementation
• Cont’ the questionnaire
• Match object methodology | - usability testing —> flows, questions, ease of making an account
• Mentor Personas | - Revisions for Mentors/Mentees w/Content
• Onboarding match questions w/Research
• Complete Mobile and Desktop

| - Finalizing Information Architecture

• Update style guideline
• Update Sign up flow
• Profile Screens
• Data Dictionary | April 19th, 2024 | Dev: 22 Research: 37 Design: 40 Writing: 38 (didn’t account handoff doc and mini-phase tasks because these are post sprint 4) |

• I am trying to report their behavior
• But, it’s not clear how to report the mentor
• Because there’s no clear pathway or mechanism for reporting users,
• Which makes me feel unsafe and unsupported in this community space. | - Mentees in the LGBTQIA+ community can easily report inappropriate behavior by flagging a user through a clearly labeled and accessible button.
• Upon flagging, an automated email notification is sent to the platform admin, including details of the reported behavior. | | Mentor Onboarding Process | I am a mentor and…
• I am trying to understand what skills and mentorship I can provide to my mentees
• But I’m not sure what to share
• Because I’m so skilled in so many things,
• Which makes me feel lost as to what I should put on my profile | - Mentor onboarding, including answering onboarding questions to set up a matching profile, should take no longer than 3 minutes.
• Clear, labeled buttons should guide mentors through the process seamlessly.
• An automated confirmation email will be sent upon completion. Drop-off rates will be tracked for usability testing.  - This ensures a swift, user-friendly onboarding experience for mentors, facilitating efficient profile setup for effective matching. | | Mentee Onboarding Process | I am a mentee and…
• I am trying to determine what help I’m looking to get from a mentor
• But I’m struggling to know what type of mentor I would want
• Because I need help in different aspects of my life
• Which makes me feel confused and unsure of who could be a good match | - Mentee onboarding, including answering onboarding questions to setup a matching/recommended system, should take no longer than 3 minutes.
• An automated confirmation email will be sent upon completion. Drop-off rates will be tracked for usability testing.
• This ensures a swift, user-friendly onboarding experience for mentors, facilitating efficient profile setup for effective matching. | | Mentor Profile | I am a mentor and…
• I am trying to update my profile with more information
• But, I struggle to edit and add the necessary details
• Because I am concerned about what information is shared
• Which makes me fearful and uncertain in adding my information. | - The mentor’s profile is successfully updated with additional information.
• Mentors are provided with transparent information regarding how their data is utilized and shared within the platform.
• Data privacy and safety measures are implemented to safeguard the shared information, ensuring the mentor’s confidence in adding personal details. | | Mentee Profile | I am a mentee and…
• I am trying to update my profile with more information
• But, I struggle to edit and add the necessary details
• Because I am concerned about what information is shared
• Which makes me fearful and uncertain in adding my information. | - The mentee’s profile is successfully updated with additional information.
• Mentees are provided with transparent information regarding how their data is utilized and shared within the platform.
• Data privacy and safety measures are implemented to safeguard the share information, ensuring the mentor’s confidence in adding personal details. | | Error Messages | I am a mentee/mentor in the LGBTQIA+ community, and…
• I am trying to access the platform
• But, I keep encountering vague error messages
• Because the system fails to clearly communicate the issue
• Which makes me feel frustrated and confused, hindering my progress. | - Mentees and mentors in the LGBTQIA+ community can seamlessly access the platform without encountering vague error messages such as authentication failures, server errors, or inaccessible pages.
• Error messages are specific and provide actionable information, such as guidance on troubleshooting steps or contacting support, enabling users to understand and address issues effectively. |

Tech Fleet Goals per team

Product suggested phase 4+ features