Class Schedule of Topics

Week Number Dates Lecture Topics Reading Working Session Topics Homework Assignment
1 Feb 2 Introduction to Agile Systems Design 1. Examples of systems design
  1. Systems Design AMA | Homework 1 | | 2 | Feb 9 | Understanding the System Today | | 1. Mapping the current experience with flow analysis
  2. Assumption mapping processes with clients
  3. Storyboards | Homework 1 | | 3 | Feb 16 | Designing the Future System | | 1. Empathy maps
  4. Setting Customer Experience Strategy | Homework 2 | | 4 | Feb 23 | All Working Sessions All Week! | | 1. Document current state assumptions
  5. Analyze research
  6. Perform deliverables
    1. Flow analysis
    2. Storyboards
  7. Get feedback about accuracy of current state
  8. Identify pain points and opportunities
  9. Develop KPI’s | Homework 2 | | 5 | Mar 2 | Implementing the Future System | | 1. Future Customer Experience Maps
  10. Future Storyboards
  11. Presenting the changes | Homework 3 |

Class Dates

Week 1 - Dates

  1. Mon Feb 2 - Lecture - 2p PST / 5p EDT / 10p UTC
  2. Wed Feb 4 - REPEAT Lecture - 10a PST / 1p EDT / 6p UTC
  3. Thurs Feb 5 - Working Session - 11a PST / 2p EDT / 7p UTC
  4. Thurs Feb 5 - Working Session - 4p PST / 7p EDT / 1a UTC
  5. Sat Feb 7 - Working Session - 10a PST / 1p EDT / 6p UTC

Week 2 - Dates

  1. Mon Feb 9 - Lecture - 2p PST / 5p EDT / 10p UTC
  2. Wed Feb 11 - REPEAT Lecture - 10a PST / 1p EDT / 6p UTC
  3. Thurs Feb 12 - Working Session - 11a PST / 2p EDT / 7p UTC
  4. Thurs Feb 12 - Working Session - 4p PST / 7p EDT / 1a UTC
  5. Sat Feb 14 - Working Session - 10a PST / 1p EDT / 6p UTC

Week 3 - Dates

  1. Mon Feb 16 - Lecture - 2p PST / 5p EDT / 10p UTC
  2. Wed Feb 18 - REPEAT Lecture - 10a PST / 1p EDT / 6p UTC
  3. Thurs Feb 19 - Working Session - 11a PST / 2p EDT / 7p UTC
  4. Thurs Feb 19 - Working Session - 4p PST / 7p EDT / 1a UTC