Class Schedule of Topics
| Week Number |
Dates |
Lecture Topics |
Reading |
Working Session Topics |
Homework Assignment |
| 1 |
Feb 2 |
Introduction to Agile Systems Design |
Build Better Products Chapter 1 |
1. Examples of systems design |
|
- Systems Design AMA | Homework 1 |
| 2 | Feb 9 | Understanding the System Today | Build Better Products Chapter 2 | 1. Mapping the current experience with flow analysis
- Assumption mapping processes with clients
- Storyboards | Homework 1 |
| 3 | Feb 16 | Designing the Future System | Build Better Products Chapter 3 and 4
Service Design Doing Chapter 2 | 1. Empathy maps
2. Setting Customer Experience Strategy | Homework 2 |
| 4 | Feb 23 | All Working Sessions All Week! | Build Better Products Chapter 9, 10, 11
Service Design Doing Chapter 3 | 1. Document current state assumptions
2. Analyze research
3. Perform deliverables
1. Flow analysis
2. Storyboards
4. Get feedback about accuracy of current state
5. Identify pain points and opportunities
6. Develop KPI’s | Homework 2 |
| 5 | Mar 2 | Implementing the Future System | Build Better Products Chapters 5, 6, 7
Service Design Doing Chapter 5
| 1. Future Customer Experience Maps
2. Future Storyboards
3. Presenting the changes | Homework 3 |
Class Dates
Week 1 - Dates
- Mon Feb 2 - Lecture - 2p PST / 5p EDT / 10p UTC
- Wed Feb 4 - REPEAT Lecture - 10a PST / 1p EDT / 6p UTC
- Thurs Feb 5 - Working Session - 11a PST / 2p EDT / 7p UTC
- Thurs Feb 5 - Working Session - 4p PST / 7p EDT / 1a UTC
- Sat Feb 7 - Working Session - 10a PST / 1p EDT / 6p UTC
Week 2 - Dates
- Mon Feb 9 - Lecture - 2p PST / 5p EDT / 10p UTC
- Wed Feb 11 - REPEAT Lecture - 10a PST / 1p EDT / 6p UTC
- Thurs Feb 12 - Working Session - 11a PST / 2p EDT / 7p UTC
- Thurs Feb 12 - Working Session - 4p PST / 7p EDT / 1a UTC
- Sat Feb 14 - Working Session - 10a PST / 1p EDT / 6p UTC
Week 3 - Dates
- Mon Feb 16 - Lecture - 2p PST / 5p EDT / 10p UTC
- Wed Feb 18 - REPEAT Lecture - 10a PST / 1p EDT / 6p UTC
- Thurs Feb 19 - Working Session - 11a PST / 2p EDT / 7p UTC
- Thurs Feb 19 - Working Session - 4p PST / 7p EDT / 1a UTC