How to Use This Page

Use this page to learn about how to facilitate workshops as an Agile Coach, and how to make the most out of workshops with participants.

Figjam Workshop Page

https://www.figma.com/board/WijtgpnOMrQvN33ZLDbXTW/Summer-2025-Agile-Coaching-Residency---Agile-Workshops?node-id=2824-20323&t=528mBpZcl2s5m0Q6-1

Types of Facilitation

Facilitation is the process of guiding a group through a collaborative process so they can effectively communicate, solve problems, make decisions, or learn together without directing the content, giving answers, or taking control of the outcome.

This is a key skill that carries across many different types of work scenarios:

  1. Meeting facilitation
  2. Decision facilitation
  3. Workshop facilitation
  4. Research facilitation

In the Agile Coaching residency, we’re going to first focus on the skills and tools for success in workshop facilitation before discussing other kinds of facilitation. In the future, other kinds of facilitation will be important to

Skills for Facilitation

  1. Communication - Verbally and non-verbally sharing your thoughts to the participants in clear and concise ways
  2. Engagement Building - Inspiring participants to fully participate and allowing room for all kinds of working styles / learning styles to feel heard in participation
  3. Expectation Setting - Telling participants everything they should expect throughout the workshop, especially at the beginning
  4. Buy-in Generation - Inspiring people to care about the workshop and to participate, find meaning in its content
  5. Active Listening - Hearing and reflecting when responding to people who speak up during the workshop, and actively pivoting when needed based on what they say
  6. Conflict Management - Resolving situations where participants may say or do something that creates disagreement or other kinds of conflict in the workshop, and how to facilitate resolution of the conflict
  7. Self-Regulation - Building self-awareness about your behavior as a facilitator such that you are modeling behavior you want to see in participants, like not interrupting people, pausing and intentionally responding, or changing your tune based on needs